Auto-renewal
Paid subscriptions renew automatically at the end of each billing period — monthly or yearly, depending on the plan you chose — and your payment method is charged automatically each time until you cancel. There's no separate confirmation step at renewal; canceling ahead of the renewal date is how you stop the next charge.
Subscription cancellation
Canceling a subscription stops future billing. It does not remove access immediately.
- Monthly plans: you keep access until the end of the paid monthly period.
- Annual Studio: you keep access until the end of the paid annual period.
- We never charge cancellation fees.
Changing plans
Moving between Pro and Studio changes your existing subscription in place — you don't cancel and re-subscribe. When you upgrade or downgrade, Paddle prorates the difference immediately: upgrading charges you the prorated cost of the new plan for the rest of the current billing period right away, and downgrading credits the unused portion of your old plan toward the new one. There's no separate approval step for this charge or credit — it's applied as soon as you confirm the plan change.
How to cancel
Sign in to SVG Lab, open Billing, and choose Cancel renewal. The app asks for a reason, then schedules the cancellation for the end of the paid period.
- The in-app cancellation flow is immediate.
- The Paddle receipt email may also include a merchant-managed cancellation link.
Billing issue reviews
SVG Lab has a free plan so you can test the editor before subscribing. For that reason, paid monthly periods are normally final once checkout succeeds.
- We review duplicate charges, billing errors, fraud reports, and technical non-delivery.
- If an exception refund is approved, card refunds typically take several working days to appear with the bank or card issuer.
- Where consumer law or Paddle's buyer process requires a refund, that rule still applies.
- Accounts terminated for violating the Terms of Service are not eligible for discretionary refunds.
Chargebacks
Before disputing a charge with your bank or card issuer, email support@svglab.app first. Chargebacks carry dispute fees and can affect the SVG Lab merchant account.
Filing a dispute that's found to be fraudulent or made in bad faith — for example, disputing charges for a subscription period you verifiably used — is a violation of the Terms of Service and may result in account suspension or termination and denial of future service. We'd rather resolve a billing problem directly, so email us first.
Payments and merchant of record
Paid plans are processed by Paddle, our merchant of record. Paddle handles checkout, receipts, taxes, invoices, and the subscription management links included in receipt emails.
Changes to this policy
We may update this policy. When we do, the "Last updated" date at the top of this page will change. Changes only apply to purchases made after the update date — anything you bought under the previous policy stays under those terms.
Contact
Billing questions go to support@svglab.app.