Ways to reach us
- Email support@svglab.app for anything: questions, bugs, account help, billing and data requests.
- In the editor, the Send feedback button sends a message straight to support. If you are signed in, you also get a copy at your account email.
- Billing questions such as receipts, invoices and failed payments can also go through the form on the Billing page. The Billing policy explains cancellations and refunds.
What to include
- The email address of your SVG Lab account.
- What you were doing, what you expected, and what happened instead, with the exact message you saw.
- The name of the project, if the problem is in one project.
- A screenshot or the file, when it helps.
- For the SVG Lab MCP: which AI app you use (for example ChatGPT, Codex, Claude or Cursor), the step that failed, and roughly when it happened.
Never send your password. SVG Lab never asks for it, by email or anywhere else.
The SVG Lab MCP
- Setting up: the setup guide covers each AI app.
- Disconnecting: to disconnect an AI app or revoke an MCP key, open the MCP panel in the editor.
- Your usage: the MCP usage page shows the requests your account has made, and your plan is on your Account page.
- Your designs: everything an AI app makes is saved in your cloud projects, under My Projects in the editor.
Your account and data
- To delete your account, use Delete account under Settings on your Account page.
- To correct or export your data, email support@svglab.app.
- The privacy policy explains what SVG Lab collects and why, and the terms cover how the service may be used.
Security
To report a security problem, email support@svglab.app with "Security" in the subject line. Please give us the chance to fix it before you share it publicly.