All purchases are final
All purchases, plans and top-ups, are final and non-refundable. SVG Lab does not give refunds for any purchase, including a subscription period you did not use, a plan you cancelled part way through, or credits you did not use. The free plan and the 100 free credits every account gets once are there so you can try SVG Lab before you pay.
This does not affect any rights you may have under the law of your country.
Auto-renewal
Paid subscriptions renew automatically at the end of each billing period (monthly for Starter, Plus, Max, Ultra and an existing Pro or Studio subscription; yearly for an existing Annual Studio subscription), and your payment method is charged automatically each time until you cancel. There's no separate confirmation step at renewal; canceling ahead of the renewal date is how you stop the next charge.
Subscription cancellation
You can cancel a subscription at any time. Canceling stops future billing. It does not remove access immediately, and it does not refund the current period.
- Monthly plans (Starter, Plus, Max, Ultra, and Pro for existing subscribers): you keep access, and the plan's credits for that period, until the end of the paid monthly period.
- Annual Studio (no longer sold): you keep access until the end of the paid annual period.
- We never charge cancellation fees.
Changing plans
Moving between Starter, Plus, Max and Ultra changes your existing subscription in place. You don't cancel and re-subscribe. When you upgrade or downgrade, Paddle prorates the price difference immediately: upgrading charges you the prorated cost of the new plan for the rest of the current billing period right away, and downgrading puts the unused part of your old plan's price toward the new one (as a balance on the subscription, not as money back). Your monthly SVG Lab credits change to the new plan's amount at once, less what you have already used in the current billing period. There's no separate approval step for this charge or credit. It's applied as soon as you confirm the plan change.
Credits and top-ups
Credits pay for the SVG Lab MCP, AI Generate and Auto-trace. Each paid plan adds its credits at the start of every billing period; plan credits that are not used in that period do not roll over. Anything that fails costs nothing.
A top-up is a one-time purchase of credits: $10 for 5,000, $25 for 10,000 or $50 for 25,000. It does not renew and is not tied to a subscription. Top-up credits never expire, stay on your account whatever plan you are on, and are used after your plan's monthly credits and your free credits. Top-ups are final and non-refundable, including credits you have not used. Credits have no cash value.
How to cancel
Sign in to SVG Lab, open Billing, and choose Cancel renewal. The app asks for a reason, then schedules the cancellation for the end of the paid period.
- The in-app cancellation flow is immediate.
- The Paddle receipt email may also include a merchant-managed cancellation link.
Billing questions
For a receipt, an invoice, a payment that failed, or a charge you do not recognise, email support@svglab.app or use the form on the Billing page. Accounts terminated for violating the Terms of Service lose access without any payment back.
Chargebacks
Before disputing a charge with your bank or card issuer, email support@svglab.app first. Chargebacks carry dispute fees and can affect the SVG Lab merchant account. If a charge is reversed, the top-up credits or plan access it paid for are removed from the account.
Filing a dispute that's found to be fraudulent or made in bad faith (for example, disputing charges for a subscription period you verifiably used) is a violation of the Terms of Service and may result in account suspension or termination and denial of future service. We'd rather resolve a billing problem directly, so email us first.
Payments and merchant of record
Plans and top-ups are sold by Paddle, our merchant of record. Paddle handles checkout, receipts, taxes, invoices, and the subscription management links included in receipt emails, under its own buyer terms.
Changes to this policy
We may update this policy. When we do, the "Last updated" date at the top of this page will change. Changes only apply to purchases made after the update date. Anything you bought under the previous policy stays under those terms.
Contact
Billing questions go to support@svglab.app.